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FAQ : Mobile Storage Device
To help you get more familiar with the Dual Digital Storage Drive, the following FAQ lists some common problems you might encounter. Please read it for reference before you request RMA support from your dealer.  
01. Do I need to install driver for the device ?  
02.

Where can I find driver for the device ?

  
03 How to remove the device safely ?  
04 About USB ?  
05 Why the capacity is different between product spec. and Windows info ?  
06 Why I can't remove the device, there is a message "The device 'Generic volume' cannot be stopped right now. Try stopping the device again later" ?  
   
1. Do I need to install driver for the Device ?
 

You only need to install a driver when you are using Windows 98SE.
   
2. Where can I find driver for the Device ?

There are two places where you can find the driver :

1. The CD that came with your drive.

2. BTC web site
   
3. How to remove the device safely ?

The device has to be removed from the "Safe to Remove Hardware" dialogue on the Taskbar before unplugging.
   
4. About USB ?

USB stands for Universal Serial Bus. It's a hot plug & play device, means that you don't have to restart system to attach or remove the device.

There are two versions, USB1.1 and USB2.0 :

Version
Data transfer rate
USB1.1 Low Speed
1.5Mbps
USB1.1 High Speed
12Mbps
USB2.0 Full Speed
360-480Mbps

USB 2.0 is fully backward compatible with USB 1.1.
   
5. Why the capacity is different between product spec. and Windows info ?

HDD vendors all define 1GB=1000MB, but Windows defines 1GB= 1024MB instead.

That's why Windows will report the capacity is 1.98GB after formatted.
   
6. Why I can't remove the device, there is a message "The device 'Generic volume' cannot be stopped right now. Try stopping the device again later" ?

If an application is accessing the device while you are trying to start the "safely remove hardware" procedure, the system will show this message to avoid losing data. To enable a succesfull removal, just close all applications that are related to the drive, such as for example Explorer, Media Player which might be playing files directly from the device...etc.

 

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