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FAQ : Keyboard & Mouse
01. Keyboards with ACPI keys  
02. USB keyboards  
03. Euro symbol  
04. Drivers for Windows XP  
05. How to save your time and get a quick response when you write e-service for help?  
06. Some keys of my keyboard can not type out normal English letter but number, why ?
07. Some of special characters can't be typed out normally, why ?
08. Drivers for Windows XP  
09. Euro Symbol
10. USB keyboards
 
1. Keyboards with ACPI keys
1-1 What is a PC 98 keyboard?  
A PC 98 keyboard is a keyboard, which can work under Windows 98 operating system and has passed the Windows 98 Hardware Compatibility Test supplied by Microsoft.
   
1-2 What are ACPI keys?  
The ACPI (Advanced Configuration and Power Interface) keys are specified in PC 98 Keyboard Specification, and in BTC keyboard they are performed as Power off, Sleep, and Wake up. ACPI is a specification that defines a new interface to the system board. This interface enables the operating system to implement operating system-directed power management and system configuration. ACPI allows system manufacturers to build systems consistent with the OnNow design initiative for instantly available PCs.
   
1-3 Does a PC 98 keyboard provide ACPI keys?  
Always. A PC 98 keyboard may provide ACPI keys,
but it doesn't have to.
   
1-4 Does it need any particular system requirement to use a PC 98 keyboard?  
No,But to use the full power management keys, the system requirements are:
 
  • ¡@
Use Microsoft Windows 98 operating system or the coming Windows 2000 operating system.
 
  • ¡@
Use a system supporting ACPI or APM II, that is, use the system with an ACPI mother board, an ATX power supply, and an ACPI keyboard.
   
1-5 What are the functions of the three ACPI keys?  
Although the functions of three ACPI keys have been specified, actually they are not developed maturely. All PC and peripheral makers are still developing and improving the power management functions. From the table below, we can see the function differences between 'current' and 'specification'.
 

-
Current Condition
Specification
PS/2 USB
Power off Suspend (Any key can return to your previous working status.) Power off the system (same as pressing Power Off switch of system case) Shut down the system (but remains little power for super I/O and keyboard. Pressing Wake up key can power on the system.)
Sleep Suspend (Any key can return to your previous working status.) Suspend (Any key can return to your previous working status.) Suspend (Any key can return to your previous working status.)
Wake up Wake up the system (returns to your previous working status.) Wake up the system (returns to your previous working status.) Power on the system
   
1-6 Before the ACPI functions are developed well, what solution can make up?  
BTC has now a driver for ACPI keys to meet the specification. You may download the ACPI driver. Please note that using the driver your PC must meet the following system requirements:
 
  • ¡@
Microsoft Windows 95/98/NT4.0 operating system
 
  • ¡@
An ACPI motherboard with ATX power supply
(The BIOS must be able to power on system by setting to `Wake up` key.)
 
  • ¡@
A BTC standard keyboard with ACPI keys
  Note that the SLEEP key cannot work in Windows NT4.0 due to Windows NT 4.0 doesn't support this function.
   
1-7 Which models of BTC keyboards support ACPI functions?  
They are 5121W, 5122W, 5113, 5113RF, 5530W, 5900W, 7941, 8110W, 8113W, 9000, 9000A, and the coming new products. Please go to Product Info page for details.
 
2. USB Keyboards
2-1 What are the system requirements to use a BTC USB keyboard?  
There are five kinds of USB environment for BTC USB
keyboards:
  1. USB PC with Windows 95 OSR2.1 operating system and USB HID driver
  2. USB PC with Windows 98 operating system
  3. USB PC with Windows 2000 operating system
  4. USB PC with Legacy USB BIOS
  5. General PC with PCI port, USB emulation card and the related driver
   
2-2 What's a USB PC?  
A USB PC should have a motherboard which is
  1. mounted with USB Host Controller chip.
  2. embedded USB pin out along with USB connector for connecting the external USB device.
  3. with USB BIOS
   
2-3 Can USB keyboard work under pure DOS environment?  
Yes, if the PC has a motherboard with Legacy USB BIOS. If you are not sure about your motherboard,, you may contact your PC agency for USB BIOS version and features.
   
2-4 Which models of BTC keyboards support USB function?  
They are 7932M, 8112, and 8113W. Go to Product Info page for details.
   
2-5 What is a USB hubless keyboard?  
A USB hubless keyboard is typically implemented as a separate USB peripheral device with a cable that plugs into a port on a hub.
   
2-6 What is a USB hub keyboard?  
A hub keyboard indicates a special designed USB keyboard that provides additional USB attachment points, which are called 'down-streams' to let USB devices plug in.
 
3. Euro Symbol
3-1 What is a euro symbol?  
The euro is the name given to the single currency of the European Union.

According to the European Commission the euro will exist as a currency from January 1, 1999 but will only gradually move into general use, with the introduction of coins and notes in 2002.

For more information, see the Euro Web site http://europa.eu.int/euro/ run by the European Commission.
   
3-2 Which version of Windows operating system can produce euro symbol?  
Windows 98 and Windows 2000. If your operating system is Windows 3.1, Windwos 95, Windows NT 3.51 or NT 4.0, you may go to the web site:
http://www.microsoft.com/windows/euro.asp to download euro product update for euro symbol.
   
3-3 How do I reproduce a euro symbol using a keyboard?  
First, make sure the operating system you are using supports euro symbol. There are two ways to reproduce euro symbol.
  1. Press Alt+0128, that is, holding the [Alt] key and pressing [0], [1], [2], [8] in order on the numeric keypad. Or you can
  2. Press [Alt Gr]+euro symbol, that is to press the RIGHT (not left) [Alt] key and the key printed they symbol. By doing so, you don't have to memorize those numbers, but you do have to note that not every language of operating system supports this reproduction method. Thus you have to check whether the language of your operating system and keyboard are the same with that listed in the table below. This table shows the language list supporting this reproduction method and the key location of the euro symbol.
 
Language Location
English [British]
English [Irish]
4
Portuguese [Brazilian]
5
Basque
Catalan
Danish
Dutch [Belgian]
Dutch [Standard]
Finnish
French [Belgian]
French [Luxembourg]
French [Standard]
French [Swiss]
German [Austrian]
German [Liechtenstein]
German [Luxembourg]
German [Standard]
German [Swiss]
Icelandic
Italian [Standard]
Italian [Swiss]
Norwegian [Bokmal]
Norwegian [Nynorsk]
Portuguese [Standard]
Spanish [Castellano]
Swedish
E
* The list result comes from testing on Windows 98 operating system Golden version.
 
4. Drivers for Windows XP
4-1 When the drivers for Windows XP will be ready?  
We have KeyMaestro drivers ready for Model no. 2001 2001ARF / 2001RF / 5126T / 5200T / 5207/ 5301 / 5303 / 5306 / 5307 / 7941 /8190A / 9000 / 9001 / 9000A / 9001A / 9112 / 9113 / 9116 and uploaded on website. You can download the updated driver from BTC website now. The drivers for other models will be ready continually.
   
4-2 Are all Hot Keys re-programmable under Windows XP?  
Yes, all hot keys are re-programmable (except Volume up, Volume down and Mute). They can be configured as a string, a combination key, a web site, an existing file, or a function the driver pre-defines for you.
   
4-3 How to control WinAmp player with the media hot keys on keyboard?  
Please refer to the procedure as below:* Call WinAmp
  A. Please click the Menu of WinAmp
  B. Please select and click "Nullsoft WinAmp".
  C. Please select and click "Tips" * WinAmp SettingAfter finishing the above steps, you will find the WinAmp setting of these media play keys as below:1. "C": Pause / Unpause2. "B" or "6": Next Track3. "Z" or "4" Previous Track
  D. "V" Stop
  E. "X" Play *Setting
     
  1. Please click the Keyboard KeyMaestro driver icon the right-bottom taskbar.
  2. Please click "Configuration 2" to reprogram these media buttons.
  3. Please type in the "C" character as pause.
  4. Please follow the above steps to define other keys.
  5. Please move your cursor to WinAmp player and click it (active the WinAmp), and you can use the media play keys of keyboard to control the WinAmp.
   
4-4 What is "Windows Media Player"?  
When you are running under Windows XP, you may play the Audio CD or Video CD with the Windows Media Player, which offered by Microsoft Windows. Call out the Media Player, please refer to the procedure as below:1. Move your cursor to "Start Menu" on the left-bottom taskbar and click it.2. Click ¡§Windows Media Player¡¨. You can press the hot keys on the keyboard to control "volume up", "volume down", "mute", "stop" and other functions.
 
5. How to save your time and get a quick response when you write e-service for help?
1. English/Chinese -- We recommend that you write to us in English or Chinese.
  2. Model no. -- Model no. is essential and printed on the bottom of keyboard.
  3. Operating System -- The current operating system you are using.
  4. Driver Version -- The driver version is shown on the disk label.Or, you can click driver icon shown on the right-bottom taskbar after driver installed and select 'About' command to see the version of this KeyMaestro driver.
  5. More detailed information and description regarding the questions will help us to reply you properly.
 
6. Some keys of my keyboard can not type out normal English letter but number, why ?
A6: 
If your keyboard has no number pad available, it should have function key(Fn) on the lower left of the keyboard. The Fn key can be used to go with other key together in order to type out different character, for example, letter or number. In general, those keys which can go with Fn key may have same key color or frame mark to identify. For example, you can switch different key function between letter and number by pressing Fn + NumLock if this is specific key switch for both keys.
 
7. Some of special characters can't be typed out normally, why ?
It's because the keyboard language and layout is not set correctly under operating system. Please follow the steps below,
  1. Open Control Panel(For example: Windows XP).
  2. Select "Regional and Language Options"
  3. Select "Details...in Language tab.
  4. Click "Add" button to add language type you wish.
  5. Select the language type to match your keyboard layout. (i.e., Spanish(Traditional Sort)) 
  6. Then click "OK" to finish language setting.
  7. You'll find an "ES" icon you've just added to show on the taskbar.
  8. Select the language you just added. (i.e., Spanish Traditional Sort)
 
8. Drivers for Windows XP
8-1 Are all Hot Keys re-programmable under Windows XP?   
Yes, all hot keys are re-programmable (except Volume up, Volume down and Mute).
They can be configured as a string, a combination key, a web site, an existing file, or a function the driver defined by default.
 
8-2 How to control Winamp player with the media hot keys on keyboard?  
Please refer to the procedure as below:* Call Winamp
  A. Please click the Menu of Winamp
  B. Please select and click "Nullsoft Winamp".
  C. Please select and click "Tips" * Winamp Setting After finishing the above steps, you will find the WinAmp setting of these media play keys as below:1. "C": Pause / Unpause2. "B" or "6": Next Track3. "Z" or "4" Previous Track
  D. "V" Stop
  E.  "X" Play *Setting
 
  1. Please click the keyboard KeyMaestro driver icon the right-bottom taskbar.
  2. Please click "Configuration 2" to reprogram these media buttons.
  3. Please type in the "C" character as pause.
  4. Please follow the above steps to define other keys.
  5. Please move your cursor to WinAmp player and click it (active the WinAmp), and you can use the media play keys of keyboard to control the WinAmp.
 
8-3 What is "Windows Media Player"?   
When you are running under Windows XP, you may play the Audio CD or Video CD with the Windows Media Player, which offered by Microsoft Windows. Call out the Media Player, please refer to the procedure as below:
  1. Move your cursor to "Start Menu" on the left-bottom taskbar and click it.
  2. Click ¡§Windows Media Player¡¨. You can press the hot keys on the keyboard to control "volume up", "volume down", "mute", "stop" and other functions.
 
9. Euro Symbol
9-1 What is a euro symbol?  
The euro is the name given to the single currency of the European Union. According to the European Commission the euro will exist as a currency from January 1, 1999 but will only gradually move into general use, with the introduction of coins and notes in 2002.
 
9-2 Which version of Windows operating systems can produce euro symbol?   
If your operating systems are Windows 3.1, Windows 95, Windows NT 3.51 or NT 4.0, you may go to the web site: http://www.microsoft.com/typography/EuroSymbolFAQ.mspx to check how to get euro product update for euro symbol. Windows 2000 and later have supported for the euro, and includes euro-enabled fonts.
 
9-3 How do I reproduce a euro symbol using a keyboard?    
First, make sure the operating systems you are using supports euro symbol. There are two ways to reproduce euro symbol.
Press Alt+0128, that is, holding the [Alt] key and pressing [0], [1], [2], [8] in order on the numeric keypad. 
Or you can press [Alt Gr]+euro symbol, that is to press the RIGHT (not left side) [Alt] key and the key printed the symbol. 
By doing so, you don't have to memorize those numbers, but you do have to note that not every language of operating systems supports this reproduction method. thus you have to check whether the language of your operating systems and keyboard are the same with that listed in the table below. This table shows the language list supporting this reproduction method and the key location of the euro symbol.
 
10. USB keyboards
10-1 What are the system requirements to use a USB keyboard?  
There are five kinds of USB environment for USB keyboards:
  A. USB PC with Windows 95 OSR2.1 operating systems and USB HID driver
  B. USB PC with Windows 98 operating systems
  C. USB PC with Windows Me operating systems
  D. USB PC with Windows 2000 operating systems
  E. USB PC with Windows XP operating systems
  F. USB PC with Windows Vista operating systems
  G. USB PC with Legacy USB BIOS
  H. General PC with PCI port, USB emulation card and the related driver
10-2 What's a USB PC?   
USB PC should have a motherboard which is
  A. mounted with USB Host Controller chip.
  B. embedded USB pin out along with USB connector for connecting the external USB device.
  C. with USB BIOS
10-3 Can USB keyboard work under pure DOS environment?  
Yes, if the PC has a motherboard with Legacy USB BIOS. If you are not sure about your motherboard,, you may contact your PC agency for USB BIOS version and features.
10-4 What is a USB hubless keyboard?  
USB hubless keyboard is typically implemented as a separate USB peripheral device with a cable that plugs into a port on a hub.
10-5 What is a USB hub keyboard?  
hub keyboard indicates a special designed USB keyboard that provides additional USB attachment points, which are called 'down-streams' to let USB devices plug in.

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